Legal notice

Last Updated: September 2026

These Terms of Service (“Terms”) constitute a legal agreement between Trlen (“we”, “us”, “our”) and you (“customer”, “you”, “your”). By accessing, browsing, and placing orders on our website, you acknowledge that you have read, understood, and agreed to accept all terms and conditions stated below, together with our Shipping Policy and Privacy Policy. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. General Overview

Trlen is a global cross-border e-commerce brand providing online retail products and worldwide shipping services. All products offered on this website are intended for personal, non-commercial use only. Any unauthorized resale, commercial distribution, bulk reproduction, or business utilization of our products and content is strictly prohibited.

2. User Eligibility & Conduct

You must be of legal age in your country or region of residence to place orders independently. When using our website, you agree to provide accurate, complete, and valid personal and shipping information. You shall not:

Use our platform for illegal, fraudulent, malicious, or unauthorized activities
Tamper with website data, interfere with server security, or disrupt normal store operations
Submit false information or fake orders to disturb our business process
Violate local, national, or international laws during the use of our services

3. Product Information & Accuracy

We strive to ensure all product descriptions, images, sizes, features, and specifications displayed on Trlen are accurate and up-to-date. Due to different screen displays, lighting conditions, and minor batch updates, slight color or detail differences may exist between online pictures and physical items. Such minor differences do not qualify as defective or incorrect products.

We reserve the right to modify, update, upgrade, or discontinue any product style, design, or function at any time without prior notice.

4. Pricing & Tax Policy

All prices displayed on the Trlen website are 100% duty-free and tax-free for all global customers. No hidden customs fees, import taxes, sales taxes, or additional charges will be applied after checkout. The price you pay at checkout is the final total cost of your order.

We reserve the right to correct typographical errors, system glitches, or incorrect pricing information. Orders placed with obviously wrong prices due to system errors may be canceled or adjusted at our sole discretion.

5. Shipping & Delivery Terms

All orders placed at Trlen are governed by our official Shipping Policy:

Worldwide Shipping: Available to most countries and regions globally 🌐
Processing Time: Orders are shipped within 1–2 business days after payment confirmation
Standard Shipping: 7–12 business days
Express Shipping: 5–8 business days
General Delivery Timeframe: 5–12 business days (estimated)

All delivery times are estimated and not guaranteed. Minor delays may occur due to customs clearance, local logistics efficiency, public holidays, weather conditions, or force majeure factors beyond our control.

6. Intellectual Property Rights

All intellectual property rights on this website, including but not limited to brand logos, trademarks, website design, texts, graphics, product images, and layout content, are exclusively owned by Trlen. No content may be copied, reproduced, modified, distributed, or used for commercial purposes without our written authorization. Any unauthorized infringement will be subject to legal liability.

7. Privacy Protection

We strictly protect your personal privacy and comply with global data protection standards. All customer information collected during browsing, checkout, and order processing is only used for order fulfillment, shipping updates, customer service, and store operation. We will never sell, rent, or disclose your private data to third parties without your explicit consent.

8. Disclaimer of Warranties

The website and all products are provided on an “as is” and “as available” basis. Trlen makes no warranties, either express or implied, regarding the uninterrupted, error-free, and secure operation of the website, or the absolute fitness of products for your specific usage purposes.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Trlen shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our website or products, including but not limited to delivery delays, improper product use, data loss, or third-party claims.

10. Policy Updates

We reserve the right to revise and update these Terms of Service at any time without prior notice. Updated terms will take effect immediately after publication on this page. Your continued use of our website and services after updates constitutes acceptance of the latest Terms.

11. Service Termination

We reserve the right to refuse service, cancel orders, or restrict user access if customers violate these Terms, engage in fraudulent behavior, or damage the legitimate interests of Trlen.

12. Contact Information

If you have any questions regarding our Terms of Service, shipping rules, privacy policy, or other legal issues, please contact our customer support team.

Your cart is empty

Your cart

Estimated total